Shipping policy

At ANDONT, we operate a dual-hub fulfillment system to ensure fast delivery and hardware availability for factory automation and visual management systems.

1. Order Processing Time
* In-stock items: Processed and dispatched within 1–2 business days (Monday–Friday).
* Custom or Volume Orders: Custom voltage configurations, specialized cable lengths, or bulk orders require 3–7 business days for factory assembly and quality testing prior to dispatch.

2. Shipping Methods & Estimated Delivery Times

Destination Region | Fulfillment Source | Carrier | Estimated Transit Time
------------------|-------------------|---------|-----------------------
United States | US Domestic Warehouse | UPS / FedEx / USPS | 2–5 Business Days
All Other Countries | Global R&D & Manufacturing Hub | DHL / UPS / FedEx Express | 2–14 Business Days

3. Customs, Duties & Taxes
* US Domestic Shipments: Shipped locally by ANDONT AUTOMATION INC. 100% duty-free with no import or clearance fees.
* International Shipments: Shipped directly from our global manufacturing hub. International orders may be subject to local import duties, VAT, or clearance fees, which are the responsibility of the importer. Commercial invoices with standard HS codes are provided with all international shipments.

4. Tracking & Emergency Line-Down Support
* Tracking numbers are automatically emailed within 24 hours of shipment dispatch.
* Emergency Production Shutdown (Line-Down): If your facility requires urgent replacement hardware, please contact support@andont.com or call +1 (888) 718-8821 prior to ordering for priority handling and overnight options.